# 3D plan would not save. How do I retrieve it? **URL:** https://forum.houzz.com/t/3d-plan-would-not-save-how-do-i-retrieve-it/1290 **Category:** 3D Floor Plans **Created:** [May 27, 2026, 3:18pm UTC](https://forum.houzz.com/t/3d-plan-would-not-save-how-do-i-retrieve-it/1290 "2026-05-27T15:18:21Z") **Posts on this page:** 3 **Page:** 1
### Author: ![Gina\_Carlson](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.houzz.com/gina_carlson/32/1660_2.png) [@Gina\_Carlson](https://forum.houzz.com/u/Gina_Carlson) #### Post date: [May 27, 2026, 3:18pm UTC](https://forum.houzz.com/t/3d-plan-would-not-save-how-do-i-retrieve-it/1290/1 "2026-05-27T15:18:21Z")
How do I retrieve a 3D scan that I created if it was saved but would not save to a project name? ---
### Author: ![Elizabeth\_Fabozzi1](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.houzz.com/elizabeth_fabozzi1/32/154_2.png) [@Elizabeth\_Fabozzi1](https://forum.houzz.com/u/Elizabeth_Fabozzi1) #### Post date: [June 1, 2026, 12:26am UTC](https://forum.houzz.com/t/3d-plan-would-not-save-how-do-i-retrieve-it/1290/2 "2026-06-01T00:26:13Z")
Hi @Gina_Carlson ! To find the 3D floor plan on the mobile app, just open the app, select “more” with the “…” and select 3D Floor Plans. You should be able to find it right there! You can also view all 3D floor plans on your computer by going to your Houzz Pro account, under the search magnifying glass select All 3D Floor Plans! Let me know if you’re still unable to find it! ---
### Author: ![Sabrina\_Lima](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.houzz.com/sabrina_lima/32/1746_2.png) [@Sabrina\_Lima](https://forum.houzz.com/u/Sabrina_Lima) #### Post date: [August 4, 2026, 12:45pm UTC](https://forum.houzz.com/t/3d-plan-would-not-save-how-do-i-retrieve-it/1290/3 "2026-08-04T12:45:48Z")
Hi, I’m going to the same problem. The 3D is on the app, but I cannot see it on the computer. Could you help me?