# How do you cancel a refund **URL:** \ **Category:** General Houzz Pro Software\ **Created:** [August 11, 2025, 9:27pm UTC](https://forum.houzz.com/t/how-do-you-cancel-a-refund/770 "2025-08-11T21:27:23Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Katen\_Karlten](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.houzz.com/katen_karlten/32/1808_2.png) [@Katen\_Karlten](https://forum.houzz.com/u/Katen_Karlten)\ **Post date:** [August 11, 2025, 9:27pm UTC](https://forum.houzz.com/t/how-do-you-cancel-a-refund/770/1 "2025-08-11T21:27:23Z")
how do you reverse a refund on a retainer ---
**Author:** ![Elizabeth\_Fabozzi1](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.houzz.com/elizabeth_fabozzi1/32/1899_2.png) [@Elizabeth\_Fabozzi1](https://forum.houzz.com/u/Elizabeth_Fabozzi1)\ **Post date:** [August 12, 2025, 8:42pm UTC](https://forum.houzz.com/t/how-do-you-cancel-a-refund/770/2 "2025-08-12T20:42:49Z")
Hi there! Great question about refunds on a retainer! Once the retainer is marked to issue a refund, that cannot be reversed. The refund will then live under the Refunds tab in the Retainers & Credit section. The refund will be in Houzz Pro in this section for tracking purposes, but you would need to refund your client outside of Houzz Pro via another payment method like a check, cash, Venmo, etc. Here is a great help article on refunds in Houzz Pro - [https://www.houzz.com/pro-help/r/how-to-handle-refunds-in-houzz-pro](https://www.houzz.com/pro-help/r/how-to-handle-refunds-in-houzz-pro) Hope this was helpful! Let me know if you need anything else! Elizabeth ---
**Author:** ![Elizabeth\_Fabozzi1](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.houzz.com/elizabeth_fabozzi1/32/1899_2.png) [@Elizabeth\_Fabozzi1](https://forum.houzz.com/u/Elizabeth_Fabozzi1)\ **Post date:** [August 17, 2025, 9:55pm UTC](https://forum.houzz.com/t/how-do-you-cancel-a-refund/770/3 "2025-08-17T21:55:25Z")
Hey @Katen_Karlten - Let me know if you still need some help here!