# Subcontractor App

**URL:** <https://forum.houzz.com/t/subcontractor-app/1217>\
**Category:** Bugs\
**Created:** [March 18, 2026, 5:18am UTC](https://forum.houzz.com/t/subcontractor-app/1217 "2026-03-18T05:18:48Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Ian\_Gutierrez](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.houzz.com/ian_gutierrez/32/1498_2.png) [@Ian\_Gutierrez](https://forum.houzz.com/u/Ian_Gutierrez)\
**Post date:** [March 18, 2026, 5:18am UTC](https://forum.houzz.com/t/subcontractor-app/1217/1 "2026-03-18T05:18:48Z")

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The subcontractors cannot access the app. It will ask for a password and or get in with google or apple or email. If you don’t have the password and ask to reset. It will not send an email.

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**Author:** ![Elizabeth\_Fabozzi1](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.houzz.com/elizabeth_fabozzi1/32/1899_2.png) [@Elizabeth\_Fabozzi1](https://forum.houzz.com/u/Elizabeth_Fabozzi1)\
**Post date:** [March 20, 2026, 10:32pm UTC](https://forum.houzz.com/t/subcontractor-app/1217/2 "2026-03-20T22:32:50Z")

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Hi Ian!

I’d love to help! Quick question: Have you officially sent the invitation from your dashboard yet? If their status is ‘Pending,’ it means they haven’t created a password yet. This is why the ‘password reset’ doesn’t work - there isn’t an account to reset!

I recommend having them use the one-time link, which you can send to them by clicking **“Resend Invite”** from your Subcontractor list. Instead of using the app login, they just click the button in that email; it opens a dashboard in their mobile browser that doesn’t require a password or login at all.

Full steps here: [How to Invite and Collaborate with Subcontractors](https://pro.houzz.com/pro-help/r/how-to-invite-and-collaborate-with-subcontractors1)