SLOW DOWNLOAD 🤔 – Takeoff Plans Loading Very Slowly

Bugs
1

Hi everyone,

I’ve been using HouzzPro Takeoffs (since being migrated over from CONX) for quite some time now and it’s always been reliable — just as good as before, until recently.

However, I’ve noticed that when I’m in the Takeoff section and switch between plan numbers, the loading time has become extremely slow. It feels like something has changed on the server side or the way files are cached or fetched. It was never like this before, and it’s now quite time-consuming and frustrating to work with.

Here’s what I’ve already tried:

  • Cleared browser history, cache, and cookies multiple times

  • Tested on multiple browsers and computers

  • Using Google Chrome (latest version, fully updated)

  • Checked that my system hardware and graphics acceleration are running fine

  • Run multiple internet speed tests (consistently around 300 Mbps download, which is excellent by Australian standards)

So, it doesn’t appear to be an issue on my end — connection, browser, or hardware wise.

I’ve also been in contact with Customer Service via email, but the process is quite slow (no direct chat or phone support), and they suggested I post here to see if others are having similar problems or if the HouzzPro team can take a closer look.

Is anyone else noticing this slowdown when switching between plan numbers in Takeoffs?

Would really appreciate if someone from the HouzzPro tech/dev team could investigate any recent updates or backend changes that might be affecting Takeoff performance.

Thanks,

Peter

2

Follow-Up:

Just adding to my original post — I’ve now noticed another issue that might be connected.

When I receive marked-up plans via email links, the link no longer opens at all.

Previously, this always worked perfectly — I could click the link, open the plan, and download with no problem. But now, the link doesn’t open anything. It doesn’t work at all.

That makes me think something has definitely changed on the HouzzPro side, possibly related to how the Takeoff files or shared links are being handled or authenticated.

Would really appreciate if the HouzzPro tech team could check whether any recent updates or server changes could be causing both the Takeoff slow performance and this email link failure.

Thanks,

Peter

3

Hi Peter!

Thank you for reaching out, it looks like the support team is on the case! They will reach out to you via email if they have not already. Seems to be a bit of a bug so the engineering team is investigating the cause… I’ll send you another note here when it has been fixed!

Appreciate your patience here!

Elizabeth

4

Thanks for the follow up .

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