How do you manage client expectations during a project?

General Houzz Pro Software
1

No matter how organized we are, every project comes with surprises: Delays, change requests, or shifting budgets. And often, the hardest part isn’t solving the issue itself, but keeping the client feeling comfortable and confident along the way.

I’m curious how others here approach this:

  • Do you set expectations from the start?

  • Do you give clients regular updates or only when something changes?

  • How do you handle tough conversations when the unexpected happens?

What tips, routines, or tools have you found make the biggest difference in keeping clients happy throughout a project?

2

We set clear expectations in the beginning, and have an agreement that summarize what we initially talk about, and it includes your above questions.

Clear communication, Clear expectations, and creating a bid that’s 95% complete, with minimal scope gaps

3

I believe in frequent communication with clients, depending on the needs of a project. Respect, politeness, and gratitude are important cornerstones in a service-based business.