No matter how organized we are, every project comes with surprises: Delays, change requests, or shifting budgets. And often, the hardest part isn’t solving the issue itself, but keeping the client feeling comfortable and confident along the way.
I’m curious how others here approach this:
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Do you set expectations from the start?
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Do you give clients regular updates or only when something changes?
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How do you handle tough conversations when the unexpected happens?
What tips, routines, or tools have you found make the biggest difference in keeping clients happy throughout a project?
We set clear expectations in the beginning, and have an agreement that summarize what we initially talk about, and it includes your above questions.
Clear communication, Clear expectations, and creating a bid that’s 95% complete, with minimal scope gaps
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I believe in frequent communication with clients, depending on the needs of a project. Respect, politeness, and gratitude are important cornerstones in a service-based business.
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Communication is key! Telling the client about potential unknowns from the beginning sets expectations and then communicating surprises early is always best. A clear and thorough estimate is key. Finally a good takeoff process where the client makes decisions and feels seen, heard, and like their vision is coming to life makes everything run nice and smooth!
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Love this! Communicating with empathy and keeping the process human is always the move 
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